Performance Training Delivery Expert
Retail, Diversified Services, Schools & Educational Services
This energetic training delivery expert is skilled in facilitation and curriculum design. Strengths include systems thinking, problem-solving skills, excellent verbal and written communication skills, project management skills, and the ability to organize and develop productive teams.
- As a Training and Performance Improvement Consultant applied human performance improvement interventions to close existing or anticipated performance gaps. Incorporated vision, strategy, goals, and culture and linked to organizational goals.
- For an eCommerce company led the change management training team in the development and delivery of training initiatives to support the implementation of new procedures, processes, and systems for over 1,100 team members across the company’s 3 facilities.
- For a large retail company provided training programs for sales/service quality initiatives, team member development, human resource policies, leadership skills, and system applications.
- For a university, as an adjunct faculty member designed developed, and instructed courses in Leadership Development and Presentation Skills for students of the Bachelor of Science in Communications Studies and Bachelor of Arts in Business programs.
Holds a PhD in Education, specialization in Training & Performance Improvement from Capella University. Also holds an Master of Arts in Organizational Leadership from The College of St. Catherine, and a Bachelor of Arts degree in Speech Communication from the University of Wisconsin. Certifications include Six Sigma Green Belt, Achieve Global Certified Trainer and completion of Leadership Development & Customer Service Modules, and Training Certifications in Professional Development & Skills Training.
Available for consulting opportunities. For more information, please
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