Computer Software & Services, Computer Hardware, Media, Health Products & Services, Schools & Educational Services, Telecommunications, Aerospace/Defense, Retail and Automotive
With over fifteen years of experience as an instructional designer and project manager, this energetic consultant specializes in developing, implementing and managing customized web-based training and elearning solutions.Extensive software and data analysis skills.Strong background as a trainer, technical writer, technical training engineer and technical instructor.
At a large retail company, managed the development of registration systems, promotional programs, and the delivery of curriculum for 125 different software application programs.Managed trainers and conducted advanced technical training.Implemented skill assessment programs for a new training center facility.
At a large university medical center, developed curriculum for electronic medical record project.Developed job aids, reference cards, handbooks, elearning and training materials.Developed and tested online documentation.Delivered train-the-trainer programs, end user and customer service training.
At a computer firm, developed and managed train-the-trainer programs for global implementation of methodology for service desk community of over 8,000 users.Responsibilities included design and development of training materials in process/template and soft skills.
At a manufacturer of technical equipment, managed and trained new hire airport security employees in a classroom environment.Ensured the performance and certification of personnel.Coordinated all aspects of on-the-job training and evaluation.
At a consulting firm, developed sales and marketing programs, trained and managed sales personnel, trained staff on methodology and business service offerings, developed customer services curriculum training modules and managed Customer Relationship Management (CRM) implementation and change management projects.Trained staff on organizational design methodology and sales techniques.
Education includes a BA in Education from MichiganStateUniversity.Extensive software skills include Dreamweaver, Breeze Presenter, Acrobat, Captivate, Flash, Photoshop, Illustrator, Premier, Audition, Peoplesoft, RoboHelp, Remedy, SiteScope, Documentum, FrontPage, FrameMaker, SnagIt, Fireworks and InDesign.Extensive certifications include SSI clearance, Explosive Trace Detection, Explosive Detection Systems, Improvised Explosive Devices Components, Hazardous Materials and Airline Contraband.
Available for consulting opportunities. For more information, please
click here.
