Instructional Designer for Software Systems & Proprietary Apps
Health Products & Services, Biotechnology, Computer Software & Services and Telecommunications
Your staff will learn it right the first time when this Systems whiz designs and delivers the training. If your organization needs training support for large systems, depend on this sharp learning consultant who uses plain English to convey technical information.
At a large ERP software company, led multifunctional teams to develop curricula leading to certification and recertification tests for developer/configurators and for business analysts.This involved coordinating engineers, sales managers, trainers, curriculum developers, and test writers.Ensured that all milestones were met on time and within budget.
At a medical device company, created a five-day course to teach Siebel technology to business analysts. Customized the training on the fly to meet the students' specific business needs.
At a large software company, updated a 2-week course for field service engineers regarding how to install and configure Siemens LANTIS (successfully compliant with HIPPA requirements).
At a large technical conglomerate, developed a hands-on training course for Siebel 7.8 Sales implementation. Developed a web-based course to teach navigation and basic application functionality to maximize efficient use of in-class time. Developed a series of job aids for common tasks using Siebel iHelp, and produced a tutorial for future iHelp administrators.
At a well-respected software company, developed technical training and webinars, primarily for database administrators and application developers. Led multi-functional teams consisting of company staff, subject matter experts and curriculum developers. Ensured that milestones were met on time and within budget.
At a very successful software corporation, designed and developed training manuals and exercises for customers using Oracle ERP/CRM applications, such as CallCenter, Marketing and Materials Resource Planning. Worked closely with technical documentation and software engineering to maintain continuity between training, documentation and builds.
At a very large telecommunications company, designed documentation, job aids and procedures. Developed soft skills and technical training for B2B sales people for major telecom systems. Also designed complex telecom systems, such as bank ATM networks, using a system solution approach. Identified customer pain points, developed solutions, selected products and their configuration, and documented the solution.
Ensures training success for a wide range of audiences, from sales staff to software developers, from end users to business analysts. Education includes Computer Science courses at the University of California, Berkeley, and California State University, Hayward. Certified in Bell System course developer training and Siebel Core Consultant.
Available for consulting opportunities. For more information, please
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