Instructional Designer and Trainer; Soft Skills & Technical

Financial Services & Retail

Need help designing and implementing a crucial training program? Count on this knowledgeable trainer to accomplish training objectives! With knowledge of adult learning theories and experience with database design, this trainer has the expertise to support any learning effort.

Provides on-target training to employees. Especially skilled at improving systems’ skills (such as using inventory systems) and improving “soft” skills (such as customer service).
For a major credit card company, created an online learning environment for offshore ventures, which reduced the need for travel for trainers and participants and dramatically reduced the cost per participant.
Facilitated training for customer service, which increased employee skill level and reduced average handling time for callers.

This trainer possesses strong knowledge of Microsoft Word, Excel and PowerPoint and a working knowledge of Adobe Photoshop and Paint Shop Pro.

Available for consulting opportunities. For more information, please click here.

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Retail