Award-Winning Instructional Designer for Experiential Learning
Schools & Educational Services, Retail, Real Estate, Energy, Computer Software & Services and Health Products & Services
With over twelve years of success designing interactive and experiential training programs, this Instructional Designer creates learning solutions using the latest instructional technologies. Expert at creating Sales and Customer Service training programs for large audiences. Known for getting the job done!
At a large retail company, designed and developed realistic, scenario-based, learn-by-doing, CBT based on latest effective eLearning theories. Conducted needs and task analysis. Developed new formats and templates to illustrate course design and flow. Course design included remedial training and skills practice and combined video, audio, text and graphics.
At an educational services company, designed and developed courses on various alternative medicine therapies, arithmetic for dosage, and academic strategies for health programs. Created presentations, instructor notes, student handouts, assessments and lesson plans.
At an educational services company, designed and developed end user training for the global rollout of a service desk call management system. Created four courses in parallel for existing and new users delivered via multimedia and instructor-led training.
At a large retail company, designed an educational CD-ROM with interactive testing and simulation for new sales associates. Course content included technical knowledge training and sales soft skills. Course was presented to over 6,000 employees.
At a large retail company, designed and developed instructor-led customer service course for appliance repair technicians. Designed instructor materials to enable non-trained facilitators to successfully deliver course. Course won the quarterly Chairman’s Award.
At a large retail company, designed, developed, scripted and produced an educational video for sales associates to teach sales and customer service skills.
At a large insurance company, designed and developed professional sales course for customer call center telephone associates. Facilitated train-the-trainer for course rolled out to 300 employees.
At a large insurance company, developed content for online training course that was rolled out to call center associates nationally.
Education includes an MS in Education—Instructional Technology from NorthernIllinoisUniversity and a BS in Education from KentStateUniversity. Software skills include Ami Pro, Q&A, Word Star, FrontPage, First Publisher, Aldus Pagemaker, Visio, SCT Banner and SPRS data retrieval. Certified trainer in Margerison & McCann’s Team Management Systems.
Available for consulting opportunities. For more information, please
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