Global Technology Company Case Study

Client Overview

This client is the world's largest technology company and provides enterprise and consumer customers a full range of high-tech equipment, including personal computers, servers, storage devices, printers, and networking equipment. Its software portfolio includes operating systems, print management tools, and a suite that encompasses application, business, network infrastructure, and product lifecycle management. They also boast an IT service organization that is among the world's largest.

Project Overview

The client had a new interface for their Workbench, and needed to train their employees how to use the new interface effectively. The employees were global and the training had to be accessible 24 hours a day, 7 days a week. The approach to the solution was to create a simple, engaging demonstration highlighting each area of the interface and providing useful tips on how to customize the interface.

Clarity's Role

After reviewing their options, the client selected elearning as a solution. Clarity Consultants was selected because of its extensive network of elearning development consultants who have elearning design expertise. Working with consultants from Clarity, this company was able to provide its employees with a very effective and engaging multimedia demonstration on how to use their new workbench. The client benefited from the highly skilled multimedia developers and instructional designers that Clarity was able to provide.

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